Browsing by Author "A-7058-2017"

Now showing items 1-2 of 2

Quality Improvement Strategies of Highway Bus Service Based On A Fuzzy Quality Function Deployment Approach

Kurtulmusoglu, Feride Bahar; Pakdil, Fatma; Atalay, Kumru Didem (2016)
A Voice in the Skies: Listening to Airline Passenger Preferences

Kurtulmusoglu, Feride Bahar; Can, Gulin Feryal; Tolon, Metehan (2016)

This study aims to identify the impact levels and priorities in the service expectations that passengers 'have when identifying a preferred airline. The results are based on probabilities and impacts, and can help airlines ...