Browsing by Author "Pakdil, Fatma"
Now showing items 1-16 of 16
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Building a Graphical User Interface for Concrete Production Processes: A Combined Application of Statistical Process Control and Design of Experiment
Simsek, Baris; Pakdil, Fatma; Ic, Yusuf Tansel; Guvenc, Ali Bilge (2019)Quality improvement and control in the manufacturing industry is a necessity for responding timely to increase customer needs and sustainability expectations. In order to decrease the variance in design and production ... -
Combined Analysis of Service Expectations and Perceptions in Lodging Industry Through Quality Function Deployment
Kurtulmusoglu, Feride Bahar; Pakdil, Fatma (2017)This study is the first empirical attempt of how quality function deployment (QFD) can be employed as a service quality design and improvement tool in the lodging industry. It combines two complementary perspectives of ... -
Does Gender Matter? Considering Gender of Service in the Airline Industry
Kurtulmusoglu, Feride Bahar; Can, Gulin Feryal; Pakdil, Fatma; Tolon, Metehan (2018)Airline firms prioritize service features on the basis of customers' demand. While prioritizing these service features, successful positioning strategies are expected to focus on gender specific concerns. Given the fact ... -
Driver Performance Appraisal Using GPS Terminal Measurements: A Conceptual Framework
Simsek, Baris; Pakdil, Fatma; Dengiz, Berna; Testik, Murat Caner (2013)Objective measurement for performance appraisal is vital but rarely conducted in a methodologically sound manner. In this paper, we provide a thorough assessment of how objective and fair performance appraisals of drivers ... -
Implementing and Sustaining Lean Processes: The Dilemma of Societal Culture Effects
Pakdil, Fatma; Leonard, Karen Moustafa (2017)Lean processes allow the elimination of waste and the resulting improvements in productivity. However, implementing and sustaining lean processes are easier in some organisations than in others. There may be societal culture ... -
Implementing and Sustaining Lean Processes: The Dilemma of Societal Culture Effects
Pakdil, Fatma; Leonard, Karen Moustafa (2017)Lean processes allow the elimination of waste and the resulting improvements in productivity. However, implementing and sustaining lean processes are easier in some organisations than in others. There may be societal culture ... -
Implementing Lean Principles in the Healthcare Industry: A Theoretical and Practical Overview
Pakdil, Fatma; Harwood, Timothy N.; Isin, Feride Bahar (2020) -
Improving service quality in highway passenger transportation: a case study using quality function deployment
Pakdil, Fatma; Kurtulmusoglu, Feride Bahar (2014)The highly competitive market conditions in the passenger transportation industry pressure service provider firms to adopt an attitude of customer-oriented service quality. Even though the service quality of passenger ... -
Müşteri beklentilerine odaklı ürün ve hizmet tasarımının geliştirilmesine yönelik bir sistem önerisi
Temeloğlu, Münüre Hande (Başkent Üniversitesi Fen Bilimleri Enstitüsü, 2008)Kalite kavramının gelişimi ve artan rekabet koşullarıyla, günümüz işletmeleri ürettikleri ürünleri ya da sundukları hizmetleri müşterilerin ihtiyaç ve beklentilerini karşılayacak şekilde tasarlamaları gerekmektedir. 1966 ... -
Quality Improvement Initiatives Based on Customer and Service Provider Perspectives in Shopping Malls
Pakdil, Fatma; Kurtulmusoglu, Feride Bahar (2018)Purpose The purpose of this study is to optimize and improve service delivery configurations by integrating both customers' and service providers' perspectives into service delivery design processes using quality function ... -
Quality Improvement Strategies of Highway Bus Service Based On A Fuzzy Quality Function Deployment Approach
Kurtulmusoglu, Feride Bahar; Pakdil, Fatma; Atalay, Kumru Didem (2016) -
Six sigma project prioritization and selection: a multi-criteria decision making approach in healthcare industry
Pakdil, Fatma; Toktas, Pelin; Can, Gulin Feryal (2020)Purpose The purpose of this study is to develop a methodology in which alternate Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in healthcare organizations. ... -
Six sigma project prioritization and selection: a multi-criteria decision making approach in healthcare industry
Pakdil, Fatma; Toktas, Pelin; Can, Gulin Feryal (2020)Purpose The purpose of this study is to develop a methodology in which alternate Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in healthcare organizations. ... -
A Systematic Approach to Reduce Human and System-related Errors Causing Customer Dissatisfaction in a Production Environment
Pakdil, Fatma; Oezkoek, Onur; Dengiz, Berna; Kara, Imdat; Selvi, Nilay; Karg, Alper (2009)In this study, a systematic methodology for business process improvement, which aims to eliminate human and system-related errors resulting in customer dissatisfaction in a production environment, is presented. The proposed ... -
Using Quality Function Deployment for Environmentally Sustainable Hotels: A Combined Analysis of Customer and Manager Point of View
Pakdil, Fatma; Kurtulmusoglu, Feride Bahar (2017)This paper aims to integrate customers' and managers' environmental priorities into service delivery design processes. The main research question in this study is to determine the most significant environmental priorities ... -
Validation of Qualitative Aspects Oof The Lean Assessment Tool (LAT)
Pakdil, Fatma; Toktas, Pelin; Leonard, Karen Moustafa (2018)Purpose - The purpose of this paper is to test the reliability and validity of the qualitative section of Lean Assessment Tool (LAT) starting from the point where a reliable and valid tool is needed to measure increasing ...
