Konu "highway passenger transportation" için İktisadi ve İdari Bilimler Fakültesi / Faculty of Economics and Administrative Sciences listeleme
Toplam kayıt 2, listelenen: 1-2
-
Improving service quality in highway passenger transportation: a case study using quality function deployment
(2014)The highly competitive market conditions in the passenger transportation industry pressure service provider firms to adopt an attitude of customer-oriented service quality. Even though the service quality of passenger ...