Konu "quality function deployment" için Fakülteler / Faculties listeleme
Toplam kayıt 2, listelenen: 1-2
-
Improving service quality in highway passenger transportation: a case study using quality function deployment
(2014)The highly competitive market conditions in the passenger transportation industry pressure service provider firms to adopt an attitude of customer-oriented service quality. Even though the service quality of passenger ... -
Using Quality Function Deployment for Environmentally Sustainable Hotels: A Combined Analysis of Customer and Manager Point of View
(2017)This paper aims to integrate customers' and managers' environmental priorities into service delivery design processes. The main research question in this study is to determine the most significant environmental priorities ...