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    • A Voice in the Skies: Listening to Airline Passenger Preferences 

      Kurtulmusoglu, Feride Bahar; Can, Gulin Feryal; Tolon, Metehan (2016)
      This study aims to identify the impact levels and priorities in the service expectations that passengers 'have when identifying a preferred airline. The results are based on probabilities and impacts, and can help airlines ...