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Toplam kayıt 13, listelenen: 1-10
What are the most influential factors of consumers' intention to use NFC-enabled credit cards?
(2019)
The aim of this study is to determine the variables which affect the intention of Near-Field Communication (NFC)-enabled mobile credit card usage by estimating a fuzzy linear regression (FLR) model. The FLR model is used ...
Tackling service quality in the telecommunication B2B market
(2019)
Purpose This study will attempt to focus on how vendors serve operators, as operator service quality starts with vendor's technology infrastructure and service quality. The purpose of this study is to exhibit the most ...
A Voice in the Skies: Listening to Airline Passenger Preferences
(2016)
This study aims to identify the impact levels and priorities in the service expectations that passengers 'have when identifying a preferred airline. The results are based on probabilities and impacts, and can help airlines ...
The Effect of Cultural Distance on Medical Tourism
(2017)
This study analyses the relationships between the origin countries of international patients and their cultural distance from the destination country in the context of medical tourism. A novel panel dataset is used, covering ...
Combined Analysis of Service Expectations and Perceptions in Lodging Industry Through Quality Function Deployment
(2017)
This study is the first empirical attempt of how quality function deployment (QFD) can be employed as a service quality design and improvement tool in the lodging industry. It combines two complementary perspectives of ...
Motivations and Destination Selection of Mature International Thalassotherapy Tourists
(2017)
Because of population ageing worldwide, awareness of the motives of mature tourists is more important than ever. Previous studies show that, among others, income level, distance and education influence the decisions of ...
Using Quality Function Deployment for Environmentally Sustainable Hotels: A Combined Analysis of Customer and Manager Point of View
(2017)
This paper aims to integrate customers' and managers' environmental priorities into service delivery design processes. The main research question in this study is to determine the most significant environmental priorities ...
Heterogeneity in the Determinants of Length of Stay Across Middle Age and Senior Age Groups in Thermal Tourism
(2018)
Water has been seen as a healing source of life for centuries. Even the placebo effect of thermal therapies increases consumers' well-being. Especially with easy traveling options demand for thermal therapies are on the ...
Quality Improvement Initiatives Based on Customer and Service Provider Perspectives in Shopping Malls
(2018)
Purpose The purpose of this study is to optimize and improve service delivery configurations by integrating both customers' and service providers' perspectives into service delivery design processes using quality function ...