Yazar "Oezkoek, Onur" için Mühendislik Fakültesi / Faculty of Engineering listeleme
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A Systematic Approach to Reduce Human and System-related Errors Causing Customer Dissatisfaction in a Production Environment
Pakdil, Fatma; Oezkoek, Onur; Dengiz, Berna; Kara, Imdat; Selvi, Nilay; Karg, Alper (2009)In this study, a systematic methodology for business process improvement, which aims to eliminate human and system-related errors resulting in customer dissatisfaction in a production environment, is presented. The proposed ...